Connect residents, workers, and community members with information and services in their preferred language. Propio provides interpretation, translation, and multilingual communication support for government agencies, workforce programs, public services, and community outreach initiatives.
Fast Access to Qualified Interpreters
Provide language support for workforce programs, public assistance services, case management, hearings, community outreach, and constituent communications. Qualified interpreters are available on demand in 300+ languages.
Average connection times for top languages:
- Spanish: ~8 seconds
- Mandarin: ~10–12 seconds
- Cantonese: ~11–17 seconds
- Vietnamese: ~10 seconds
- Tagalog: ~12–17 seconds
Additional Capacity when Demand Increases
Public agencies often experience fluctuations in call volume due to enrollment periods, emergency response situations, seasonal programs, public outreach initiatives, and after-hours service needs.
Propio Agent supports:
- AI-powered interpretation in 60+ languages
- Immediate availability regardless of call volume
- Language support outside standard business hours
- Human interpreter escalation when needed
- Additional coverage during surge periods
- Expanded support for lower-demand languages
Translation for Public Communications and Program Materials
Government agencies distribute notices, forms, outreach materials, program information, and administrative documents in multiple languages. Accurate translations help residents access services, understand requirements, and participate in government programs.
Propio supports translation of:
- Public notices and resident communications
- Applications, forms, and eligibility materials
- Workforce and labor program documents
- Community outreach and educational materials
- Hearing, appeal, and case-related communications
- Policy, administrative, and regulatory documents
Capacity That Scales Across Departments
Government agencies support a wide range of programs, services, and communities. Propio provides interpretation and translation capacity that can scale with demand, from daily operations to large public initiatives.
Propio supports:
- 700M+ interpretation minutes annually
- 20,000+ interpreters across modalities
- Thousands of translation linguists
- Implementation support and onboarding
- Coverage for high-volume and lower-demand languages
Insights Into Language Access Demand
Understand how language services are used across programs, departments, and service areas. Reporting and analytics help agencies identify language needs, monitor utilization, and make informed planning decisions.
Propio supports:
- Reporting by department, program, or service area
- Language demand and usage tracking
- Interpretation and translation utilization insights
- Identification of high-demand languages
- Visibility across departments and locations
Consistent Language Access Across Programs
Different departments and service areas often manage language support in different ways. A centralized approach helps create a more consistent experience for residents, program participants, and agency staff.
A centralized model supports:
- Consistent access to interpretation services
- Translation workflows across departments
- Simplified administration and coordination
- Visibility into language access usage and demand
Improve Access to Government Services
Residents should be able to access information, programs, and services in the language they understand best. Propio helps agencies provide interpretation and translation support across departments, programs, and communication channels.